Delete your Star Stream account

Last modified on 09/22/2026

You can delete your Star Stream account, and the data that goes with it, at any time. Deletion is immediate and cannot be undone.

Delete from the Star Stream app

1. Open the Star Stream app on your iPhone, iPad or Android device and sign in.
2. Tap the account icon in the top-right corner.
3. Tap Delete Account, then confirm.

The app signs you out as soon as the deletion completes.

Delete from the website

1. Sign in at starstream.pro.
2. Open My Account.
3. Choose Delete account and type DELETE to confirm.

Ask us to delete it for you

If you can no longer sign in, email support@starstream.pro from the email address on the account with the subject “Delete my Star Stream account”. We will confirm the request with you and delete the account.

What is deleted

• Your name, email address and password.
• Your public profile page.
• Your video clips and recording sessions.
• Your saved payment method details held by Star Stream (Stripe keeps its own transaction records as required by law).

Any active subscriptions are cancelled immediately as part of the deletion. Devices you own (StreamBox, TelemetryBox) stop streaming and can be activated again by a new account.

What is kept

To meet our legal and fraud-prevention obligations we keep an anonymised deletion record — a one-way hash of the email address and the date of deletion — for up to seven years. It cannot be used to identify you or to restore the account. Nothing else is retained.

Data on your own device

Telemetry sessions recorded by the app are stored only on your phone or tablet. Deleting your account does not remove them; uninstalling the app does, or you can delete individual sessions inside the app.

Questions? Contact support@starstream.pro.