Frequently Asked Questions
Everything you need to know...hopefully. If you can't find what you're looking for? Contact SSP Support
We've created a detailed step-by-step guide to make this process super easy!
👉 Click here for GoPro Reset Instructions
The process takes just 2-3 minutes per camera and includes QR code scanning, troubleshooting tips, and visual guides.
Yes! The Stream Box kit includes everything needed to install your system:
- Power lead: Pre-terminated for the Stream Box with bare leads on the other end to connect directly to your battery switch (recommended)
- Mounting hardware: All necessary cables and hardware for installation
- Template: To mount your Stream Box
Our recommendation: Install both the Stream Box and Starlink directly to your battery cutoff switch or a standard manual switch.
Why this setup works best:
- Allows you to use either system while the vehicle is on/off use
- Consistent/Clean power 12v power
The Starlink issue: We've found that connecting Starlink to power management units typically results in poor power delivery because of their power management functions, and can negatively affect its performance and adversly your live stream.
Standard setup: 2 cameras
The Stream Box has physical connections for:
- Two HDMI inputs
- Two USB power outputs
This allows you to connect two GoPro or any other HDMI enabled cameras simultaneously.
The issue: Normally, GoPros auto-right themselves when mounted upside down during SD card recording. However, when you plug in the HDMI cable, this auto-rotation feature is disabled. This is a GoPro limitation that's out of our control.
The solution: You must mount the GoPro upside-right (correct orientation).
Visit our GoPro Mounts page
What's happening: The GoPro cameras included with your StreamBox kit have special firmware for the Star Stream system. Sometimes the GoPros can get reset and require a re-flash of the configuration.
The fix is simple: Just scan a QR code that takes a couple of seconds. Once this flash is complete, the cameras will no longer display this information on the stream and will be "reset" to your Star Stream settings.
Get the fix:
We only support the latest GoPros purchased from Star Stream.
Our custom firmware and configuration is specifically designed for the cameras we provide with the StreamBox kit.
The challenge: The connections on the GoPro Media Mods are pretty small and can come unplugged from vibration during use.
Solution: Custom brackets (Recommended)
We have custom-made specific brackets that screw onto the cameras to firmly hold the cables in place.
- Purchase these from us directly
- Contact SSP Support for ordering information
Yes We sell 3ft, 6ft, and 9ft Media Cables
We have resources to help you get started:
Video Tutorial:
YouTube has great tutorials like this one: How to Stream your Race
Written Instructions:
We have detailed setup instructions here: How to Stream with OBS
Still Have Questions?
Our support team is here to help you get the most out of your Star Stream system.
Contact SSP Support